Tax Preparation Assistance (TPA) Program
For over 50 years, Ontario’s CPAs have supported vulnerable communities throughout the province through the Tax Preparation Assistance (TPA) program.
Find out more on this page on how to volunteer for the TPA Program.
Are you looking to receive support through a tax preparation clinic in your area?
Visit Canada Revenue Agency (CRA)'s Community Volunteer Income Tax Program (CVITP) website to see a complete list of clinics operating in Ontario. You can also call CRA for additional support at 1 800.959.8281.
New materials will be available for 2021-2022. Training will be conducted virtually in early 2022.
How the program works
Register with CRA
Register as a volunteer with the CRA here. During registration, please include the name of your local CPA Ontario Association (Example: Windsor CPA Ontario Association). After registering as a volunteer, you will also be required to apply for a volunteer EFILE. Business EFILE numbers cannot be used for this program.
Volunteer support will be available from our partners at CRA. Their hours of operation are listed below for your reference. Please note that wait times may be longer than normal during this unprecedented time.
Dedicated Helpline for volunteers: 1 866.398.3488
Hours during tax filing season
Monday to Friday: 8 a.m.-Midnight. EST
Saturday: 9 a.m.-8 p.m. EST
Hours outside of tax filing season:
Monday to Friday: 9 a.m.-8 p.m. EST
Saturday and Sunday: Closed